INFORMATIONS JURIDIQUES
01

Privacy policy

January 1, 2025

1. Introduction

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Fidly is committed to protecting the confidentiality of your personal data. This policy explains how we collect, use and protect your information in accordance with the General Data Protection Regulation (GDPR).

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2. Data collected

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We collect the following types of data:

  • Identification data: last name, first name, email address, phone number
  • Company data: company name, address, company number, sector
  • Invoicing data: customer information, products, amounts, dates
  • Technical data: IP address, cookies, connection logs
  • Bank data: account information for Ponto integrations (encrypted)

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3. Purposes of processing

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Your data is processed in order to:

  • Provide and improve our e-invoicing services
  • Manage your user account and billing
  • Provide technical and customer support
  • Meet our legal and regulatory obligations
  • Send communications about the service
  • Carry out anonymous statistical analyses

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4. Legal basis for processing

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We process your data on the basis of:

  • Performance of the contract for the provision of our services
  • Legal obligation for keeping invoices and accounting data
  • Legitimate interest for improving the service and security
  • Consent for certain marketing communications

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5. Data sharing

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Your data may be shared with:

  • Technical service providers: hosting, maintenance, support (under a data processing agreement)
  • Peppol partners: for the exchange of e-invoices
  • Competent authorities: where required by law
  • Your accounting firm/accountant: if you have enabled this feature

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6. Data security

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We implement appropriate technical and organisational measures:

  • SSL/TLS encryption for all transmissions
  • Secure storage in certified data centres
  • Strict access control and strong authentication
  • Regular backups and a business continuity plan
  • Periodic security audits

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7. Data retention

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We keep your data:

  • Invoicing data: 7 years (Belgian legal obligation)
  • Account data: for the term of the contract + 1 year
  • Support data: 3 years maximum
  • Technical logs: 12 months maximum

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8. Your rights

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Under the GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right to rectification: correct inaccurate data
  • Right to erasure: have your data deleted (subject to conditions)
  • Right to restriction: restrict certain processing
  • Right to data portability: retrieve your data in a standard format
  • Right to object: object to certain processing

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9. Cookies and trackers

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Our website uses technical cookies required for it to work and analytics cookies (with your consent). You can manage your preferences in your browser settings.

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10. Contact and complaints

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To exercise your rights or for any question about this policy:

  • Email: privacy@fidly.be
  • Data protection officer: dpo@fidly.be
  • Supervisory authority: Data Protection Authority (DPA) - contact@apd-gba.be

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